Brand new and improved product sizing across our full Jane range. Check it out >

Shipping & returns

All UK orders on or over £100 are shipped FREE of delivery charges (Hermes Tracked and signed).

UK Shipping Rates up to £100:

Standard Shipping 2nd Class Tracked  (3-4 business days) £1.99

1st Class Tracked (1- 2 business days) £3.99

Special Delivery (24 Hour Delivery) £9.99 *note orders must be made before 2pm

International Orders:

All orders are sent using the Hermes International Signed-For service.

International orders please allow 7-10 working days before contacting us.
International Shipping Rates are based on order value as below:

Europe:
£6.50

Rest of the World
Up to £100.00 = £9.00
£100.00 - £200.00 = £10.00
£200.00 and over = £11.00

We will send you a dispatch confirmation when orders are fulfilled and dispatched. If you have not received your order, please contact us with your order details.

Returns

FREE RETURNS ON ALL UK ORDERS

To generate your pre-paid return label please click the link below and submit your return form, please note, your order number begins with OJ: 

Submit my return

Returns and or exchanges of goods purchases made on the site www.oliverjane.co.uk are accepted within 30 calendar days from the day the product is received. All items bought in the sale or using a promotional code will be eligible for store credit only.

All international orders will have to pay for their own returns.

Refunds will be made according to the form of payment used, and the repayment time will depend on the form of payment chosen. In order for the exchange or refund policies to be applied, the goods must be returned unused, with the labels and (for swimsuits) the hygienic liner in place. It must also be accompanied by the original packaging and documents.

How to make exchanges

You can make changes to size and colour, if you need to make a change for another product it is required that you return the product and make a new purchase, this is subject to the availability of products in the online store.

Please include your original invoice in your return. If you have any questions, please email info@oliverjane.co.uk 

Damaged Items

Any defective item or any product can be returned or exchanged within the first 30 days of receiving the item. Note that all the defective item (s) are subject to inspection.

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